Privacy Policy
Effective Date 25/05/2024
Introduction
Velocourier ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our app.
Collection and Use of Personal Information
When you place a delivery order through our website, we collect both your personal information (such as your name, address, contact details, and delivery instructions) and the recipient's information (such as their name, delivery address, and contact details). This data is processed through Zoom Courier Software for general deliveries and through YouCanBookMe for selected delivery requests, particularly in shift runs. The information is then securely transferred back to us to facilitate the processing and management of your delivery request.
Personal Information
Name, job title, contact details, demographic information (postcode, location preferences, interests).
Usage Data
Information about how you use our app.
Use of Information
We use the collected information for
- Internal record keeping.
- Improving our products and services.
- Sending promotional emails about new products, special offers, or other information we think you may find interesting.
- Conducting market research and customisation of the site according to your interests.
Security
We are committed to ensuring your information is secure. We use appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Collection of Payments via Stripe
We use Stripe to process payments within our site. When you make a payment, we collect certain payment information from you, such as your credit card number, billing address, and other payment details. This information is securely transmitted to Stripe for payment processing. Velocourier does not store or have access to your credit card information on our servers.
For more information about how Stripe handles your personal data, please visit Stripe’s Privacy Policy.
Links to Other Sites
Our site may contain links to other websites of interest. However, we do not have control over these websites once you leave our site. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites.
Controlling Your Personal Information
You can restrict the collection or use of your personal information in the following ways:
- Look for the opt-out box when filling in forms.
- If you previously agreed to us using your personal information for direct marketing purposes, you can change your mind at any time by contacting us.
Sharing of Information
To complete your delivery, we share the necessary personal information of both the sender and the recipient with Velocourier courier partners involved in fulfilling your order. All parties handling this data are required to comply with applicable data protection laws and to use the information solely for the purpose of completing the delivery request. We do not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us at: