Terms and Conditions
Welcome to Velocourier. By using our services, you agree to comply with and be bound by the following terms and conditions ("Terms"). Please review these Terms carefully. If you do not agree to these Terms, you should not use our services.
The Service provides courier services for the delivery of small packages within specified areas. The scope of services includes pick-up, transportation, and delivery of items.
User Responsibilities
Users must provide accurate and complete information regarding pick-up and delivery addresses, contact details, and any special instructions for the delivery.
Users must not request delivery of any illegal, hazardous, or restricted items. Prohibited items include but are not limited to:
- Illegal drugs
- Firearms and weapons
- Explosives and flammable materials
- Perishable goods
- Valuable items such as cash, jewelry, or precious metals
Users are responsible for ensuring that items are properly packaged to prevent damage during transit. The Service is not liable for damages due to improper packaging.
Fees and Payment
The fees for services are as specified on our website or app and are subject to change. Users will be informed of the total charges before confirming their booking.
Payment is due at the time of service request. The Service accepts various payment methods, including credit/debit cards and online payment systems.
Delivery Terms
While the Service aims to deliver items within the estimated time frame, actual delivery times may vary due to traffic, weather, or other unforeseen circumstances. The Service does not guarantee exact delivery times.
If the recipient is unavailable at the delivery address, the courier will attempt to contact the recipient. If the delivery cannot be completed, the item may be returned to the sender, and additional charges may apply. Packages will not be left unattended and proof of delivery may be requested upon arrival.
Certain products can only be sold and delivered to persons aged 18 or over. Velocourier operates the challenge 25 age verification policy whereby customers who look under 25 will be asked by the courier to provide proof that they are aged 18 or over. By scheduling a delivery which contains age restricted items, you confirm that the recipient is at least 18 years old. All age restricted items delivered through our site including alcohol and tobacco are delivered directly from the stores and the contract and license to sell is with the store.
Refund and Cancellation Policy
To receive a full refund, cancellations and rescheduling must be submitted at least 1 hour before the booking start time. Cancellations made after this deadline will incur a cancellation fee of up to 50%. Cancellations are not permitted once the booking has commenced.
2. Service-Initiated Cancellations
In rare instances where Velocourier needs to cancel a booking, we will notify you using the email address provided during your registration. In such cases, you will be offered the option to reschedule the booking or receive a full refund.
Liability and Insurance
Due to health and hygiene reasons, we do not permit our couriers to open / check packaging to confirm items or content. By using our service you agree Velocourier and the courier 's will not be liable for any missing items, or the quality of any item by the time it reaches the end location and understand any errors may not be rectified.
The Service is not liable for:
- Delays caused by factors outside our control
- Loss or damage to items resulting from improper packaging
- Indirect or consequential damages
Basic insurance coverage is included with the Service. In no event shall our total liability to you in connection with using our services for all damages, losses and cause of action exceed the total value of £50.00 GBP. Claims for loss or damage must be submitted within 7 days of delivery.
User Conduct
Users must not engage in any unlawful or prohibited activities while using the Service. Any abuse of the Service or its couriers will result in termination of services and possible legal action.
Privacy and Data Protection
The Service is committed to protecting user privacy. Personal information collected during the service request process will be used solely for the purpose of providing the service and will not be shared with third parties without consent, except as required by law.
Company Names
Notice Regarding Mention of Company Names on Our Website
Disclaimer:
Our website may mention names of other companies for informational purposes. If any company owner is unhappy about their company name being mentioned, please contact us immediately. We will promptly remove the mention upon verification.
Amendments
The Service reserves the right to amend these Terms at any time. Users will be notified of any changes via the Service’s website or app. Continued use of the Service after such amendments will constitute acceptance of the new Terms.
Governing Law
The English courts will have jurisdiction over any claim arising from, or related to, a visit to our site or use of our services. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
Legal Notices
Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law. nothing in these website terms affects your statutory rights. By using the Velocourier website, users acknowledge and agree to these terms and conditions. Velocourier reserves the right to update or modify these terms at any time, and it is the responsibility of users to review them periodically. Failure to comply with these terms may result in the termination of services provided by Velocourier.
Contact Information
For any questions or concerns regarding these Terms, please contact us at: help@velocourier.info
By using our service, you acknowledge that you have read, understood, and agree to these Terms and Conditions.